Terms & Conditions
Terms & Conditions – Xtergent Official Store
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Welcome to Xtergent Official Store. By accessing, browsing, or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General
This website is operated by Xtergent Official Store, Bengaluru, Karnataka.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
We reserve the right to update or modify these Terms at any time.
Continued use of the site indicates your acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years old to make a purchase on our website.
If you are under 18, orders must be placed under parental/guardian supervision.
3. Products & Descriptions
We strive to display accurate product information, but:
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Actual product colors may vary slightly from images
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Packaging designs may change
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Specifications may update without notice
We are not responsible for typographical errors, inaccuracies, or omissions.
4. Pricing & Payment
All prices listed are in Indian Rupees (INR).
We accept the following payment methods:
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UPI
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Credit/Debit Cards
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Net Banking
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Wallets
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Cash on Delivery (if available)
Prices may change at any time without prior notice.
5. Orders & Acceptance
After placing an order, you will receive:
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An order confirmation email/SMS, and
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A shipping/tracking update once dispatched.
We reserve the right to:
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Refuse any order
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Limit quantities purchased per customer
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Cancel orders suspected of fraud or misuse
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Reject orders due to incorrect address/information
If your order is cancelled, you will be notified and refunded (if applicable).
6. Shipping & Delivery
Shipping times may vary depending on your location.
Estimated delivery:
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Metro cities: 2–4 days
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Non-metro cities: 3–6 days
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Remote areas: 5–8 days
Delays may occur due to courier issues, weather, festivals, or unforeseen circumstances.
We are not responsible for:
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Delays caused by courier partners
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Incorrect delivery address provided by the customer
7. Returns, Refunds & Replacements
Please refer to our Refund & Return Policy for complete details.
In summary:
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Returns accepted only for damaged, defective, or wrong items
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Used or opened products cannot be returned
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Refunds take 5–7 working days after approval
8. Usage of Products
Our laundry pods must be used as per the instructions:
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Do not cut or open pods
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Keep away from children & pets
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Store in a dry, cool place
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Use only in washing machines
Misuse of the product is not our responsibility.
9. User Responsibilities
By using our website, you agree not to:
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Violate any laws
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Share false information
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Upload harmful content (viruses, malware, etc.)
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Attempt to hack, manipulate, or damage our systems
Any misuse may lead to account suspension or legal action.
10. Intellectual Property
All content on this website—including:
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Text
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Images
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Logos
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Brand name “Xtergent”
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Product descriptions
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Website design
is the intellectual property of Xtergent Official Store.
Copying or using content without permission is prohibited.
11. Limitation of Liability
Xtergent Official Store is not liable for:
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Any damages caused by the use or misuse of products
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Losses due to courier delays
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Technical issues, website downtime, or errors
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Customer-provided incorrect information
Your use of the website and products is at your own risk.
12. Third-Party Services
Our store may use third-party tools like:
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Payment gateways
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Analytics tools
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Courier services
These parties have their own policies, and we are not responsible for their practices.
13. Contact Information
If you have any questions about these Terms, contact us:
Xtergent Official Store
📞 +91 79047 52516
📧 pixel.mayaval@gmail.com
📍 No. 48/2 K.No 29-040, Hosur Main Road, Bommanahalli, Near Khasimmazid, Garvebhavi Palya Village, Bengaluru – 560068