Terms & Conditions

Terms & Conditions – Xtergent Official Store

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Welcome to Xtergent Official Store. By accessing, browsing, or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

This website is operated by Xtergent Official Store, Bengaluru, Karnataka.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time.
Continued use of the site indicates your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old to make a purchase on our website.
If you are under 18, orders must be placed under parental/guardian supervision.

3. Products & Descriptions

We strive to display accurate product information, but:

Actual product colors may vary slightly from images
Packaging designs may change
Specifications may update without notice

We are not responsible for typographical errors, inaccuracies, or omissions.

4. Pricing & Payment

All prices listed are in Indian Rupees (INR).

We accept the following payment methods:

UPI
Credit/Debit Cards
Net Banking
Wallets
Cash on Delivery (if available)

Prices may change at any time without prior notice.

5. Orders & Acceptance

After placing an order, you will receive:

An order confirmation email/SMS, and
A shipping/tracking update once dispatched.

We reserve the right to:

Refuse any order
Limit quantities purchased per customer
Cancel orders suspected of fraud or misuse
Reject orders due to incorrect address/information

If your order is cancelled, you will be notified and refunded (if applicable).

6. Shipping & Delivery

Shipping times may vary depending on your location.
Estimated delivery:

Metro cities: 2–4 days
Non-metro cities: 3–6 days
Remote areas: 5–8 days

Delays may occur due to courier issues, weather, festivals, or unforeseen circumstances.

We are not responsible for:

Delays caused by courier partners
Incorrect delivery address provided by the customer

7. Returns, Refunds & Replacements

Please refer to our Refund & Return Policy for complete details.

In summary:

Returns accepted only for damaged, defective, or wrong items
Used or opened products cannot be returned
Refunds take 5–7 working days after approval

8. Usage of Products

Our laundry pods must be used as per the instructions:

Do not cut or open pods
Keep away from children & pets
Store in a dry, cool place
Use only in washing machines

Misuse of the product is not our responsibility.

9. User Responsibilities

By using our website, you agree not to:

Violate any laws
Share false information
Upload harmful content (viruses, malware, etc.)
Attempt to hack, manipulate, or damage our systems

Any misuse may lead to account suspension or legal action.

10. Intellectual Property

All content on this website—including:

Text
Images
Logos
Brand name “Xtergent”
Product descriptions
Website design

is the intellectual property of Xtergent Official Store.
Copying or using content without permission is prohibited.

11. Limitation of Liability

Xtergent Official Store is not liable for:

Any damages caused by the use or misuse of products
Losses due to courier delays
Technical issues, website downtime, or errors
Customer-provided incorrect information

Your use of the website and products is at your own risk.

12. Third-Party Services

Our store may use third-party tools like:

Payment gateways
Analytics tools
Courier services

These parties have their own policies, and we are not responsible for their practices.

13. Contact Information

If you have any questions about these Terms, contact us:

Xtergent Official Store
📞 +91 79047 52516
📧 pixel.mayaval@gmail.com
📍 No. 48/2 K.No 29-040, Hosur Main Road, Bommanahalli, Near Khasimmazid, Garvebhavi Palya Village, Bengaluru – 560068